Forum Discussion

ArifM's avatar
ArifM
Contributing User
10 months ago

Help

Hi    I cannot log into MYOB. Message on the screen   Backup in Progress This company file is currently backing up You can sign on once the backup is complete   Please help
Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi ArifM,

I was able to arrange an online script over your file that should fix the issue. If the issue persists, make sure to reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • ArifM's avatar
    ArifM
    Contributing User
    10 months ago

    Hi Earl,

     

    Thanks for that. i just signed back in successfully.

     

    Appreciate your assistance.

     

    Regards
    Arif

  • ArifM's avatar
    ArifM
    Contributing User
    10 months ago

    Hi Earl,

     

    Can you please help as we have been locked out again all weekend and this is becoming very frustrating that we had no way of contacting anyone in MYOB over the weekend to get back up and running and our business has suffered because of it.

     

    Please reset asap due to the same backup issue as before. Why does this happen?

     

    Thanks

    Arif

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