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EugeneKrasny's avatar
EugeneKrasny
Member
5 months ago

Hi there

I have recently started studying AR and faced a trouble in operating with Clearwater Premier trial company. Clicking 'Enter sales' on Sales Command Center or trying to create sales from Sales registe...
Earl_HD's avatar
Earl_HD
MYOB Moderator
5 months ago

Hi EugeneKrasny,

Welcome aboard, and thanks for providing those details. This error is usually resolved by running the AccountRight Hotfix tool. For step-by-step guidance, please see this help page: Run the AccountRight Hotfix tool:

If the error continues, make sure to reach out to our team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

  • EugeneKrasny's avatar
    EugeneKrasny
    Member
    5 months ago

    Hi Earl

     

    Thank you for the urgent response

     

    I followed you instructions but never succeed. AccountRight Hotfix tool returned an error. I ignored it as it instructed, but there was no update action. I am going to submit a support case as you advised. This notice is for your consideration. Error pop-up is enclosed to this message.

     

    All the best 

    Eugene

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