Forum Discussion
Tried calling the help line as no one from MYOB is responding to the forum about MYOB being down "connection error" it goes through the process and then hangs up. I have look at another site and there was a large spike of MYOB issues around 4pm today. This is not okay. I have been getting error reports a couple of times a week for a month or so now. send reports of via email and never get a response. CUSTOMER SERVICE ARE YOU THERE at all.
- Melisa_D2 years agoFormer Staff
Hi honesty,
Thanks for your post. I've responded above with information on this issue, we also have information available on this Community Forum post AccountRight login issue 09/02/2023 which is pinned to our home page.
Further updates will be made on that thread.
Additionally, If you are getting different error messages please start a new post on the Community Forum with screenshots of the errors so we can take a look into this for you.
- honesty2 years agoExperienced Cover User
MYOB should be sending out notifications EMAILS ETC to its customers that the system is down. There are alot of people effected and external reporting companies are aware of the issue as they are reporting a complaint spike for MYOB. Can you please advise how long before it is fixed. Will subscription customers be getting a refund considering the system is clearly not working correctly. I have had several error messages for the last month or so. the company keeps increasing the subscription price but keep sending out updates with errors, so it never runs effeciently.
- kgordon2 years agoExperienced User
Agreed - given the recent payroll reporting debacle and now this, I'm not feeling the subs increase has been value for money. A refund defs in order.
- DomenicGalluzzo2 years agoContributing Cover User
There are no updates on that thread.
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