opening myob - states backup in progress

Hi Leneth_A,

Are you able to please reset my status to active as i'm also facing this issue

Thanks in advance

Hi ArifM,

Thanks for your post, and welcome to the MYOB Community Forum.

I was able to run a fix on your company file. Make sure to close AccountRight and you should now be able to log in without any issues.

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Best regards,

Doreen

Good morning Doreen,

Yes it all worked and thank you for your prompt assistance. Have a great day!

Kind regards

Hi ArifM,

You're welcome! If you need further assistance, feel free to create another post, and we'll be happy to help.

Regards,
Earl

Hi Doreen,

How are you? I have the same issue as i did last time and I need someone to fix my company file again, are you able to assist?

Regards

Arif

Hi ArifM,

We do have a script that we can run on the backend to fix the issue you are facing. After reviewing your file, it appears that the problem has already been fixed. However, if you are still experiencing issues, please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

Hi Earl,

When I went to back up again, I cannot log into MYOB. Message on the screen   Backup in Progress This company file is currently backing up You can sign on once the backup is complete   Please help 

Hello Someone That Can Help Me.

For two days in a row now, when I went to back up again, I cannot log into MYOB. Message on the screen   Backup in Progress This company file is currently backing up You can sign on once the backup is complete   Please help 

Hi Leneth,

Are you able to assist with a reset as my backup had issues and I can't log back in.

Thanks
Arif