Forum Discussion

trout88's avatar
trout88
User
8 months ago

securuty

this is a security question. I opened the bookmark on my computer and it went straight to my dashboard with no password request or two factor code requirement.
Celia_B's avatar
Celia_B
MYOB Moderator

Hi trout88,

 

Thank you for your post and welcome to the Community Forum.

 

We've noted all your concerns, comments, and feedback. We have notified the relevant team and are waiting for an update from them. We will provide more information related to the login changes at the earliest. Kindly allow us some time to get back with further updates. Thank you for your patience and understanding. 

 

If you have other question or if you need further assistance, please feel free to post again. We are happy to assist. 

 

Thanks, 

Cel

 

Rascally's avatar
Rascally
User
8 months ago

Nice to see MYOB so fast responding to security concerns, 4+ working days.

 

On the ball MYOB

  • Celia_B's avatar
    Celia_B
    MYOB Moderator
    8 months ago

    Hi @Rascally,

     

    Thank you for your post and welcome to the Community Forum.

     

    Thank you so much for your feedback. At MYOB we strive to serve our customers and provide the right service and provide the best resolution to their concerns. However, sometimes we are not able to respond to the inquiries immediately. Our apologies.

     

    Please feel free to create a new post if you need assistance. We are happy to assist. 

     

    Kind Regards, 

    Cel

     

    • trout88's avatar
      trout88
      User
      8 months ago

      With all respect is that a reply

       

      The question remains:

       

      Why can I immediately access my company accounting files without any password or 2-factor security by simply clicking the bookmark?

       

      It feels like there is no answer is that correct?

      • Celia_B's avatar
        Celia_B
        MYOB Moderator
        8 months ago

        Hi trout88, 

         

        Thank you for getting back to us. As for my previous response, we just wanted to inform our clients that we are aware of the issue. When you signed in without asking for any information or asking for the 2-factor authentication, this is a part of the smart security that was implemented. We do recommend signing out on your account by going to Services>>Sign out from AccountRight. Apologies for this inconvenience. 

         

        Please feel free to post again. We are happy to assist you. 

         

        If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

         

        Kind Regards, 

        Cel