Revocation information for security certificate

Hi ss1,

Thanks for your post, and welcome to the Community Forum.

My apologies for the late response. We value your effort in providing a detailed error message. The reason for the message is that a trusted root certificate is missing. To correct the situation, you will need to install the certificate manually. To do this, please refer to the steps provided below:

• Download the required root certificate. https://symantec.tbs-certificats.com/vsign-universal-root.cer
• Double-click the downloaded.cer file.
• Click Open.
• Click Install Certificate.
• Select Local Machine and click Next.
• Select Place all certificates in the following store.
• Click Browse.
• Select Trusted Root Certification Authorities and click OK.
• Click Next.
• Click Finish.
• You can now open AccountRight Live and login as normal.

Please let us know how it goes on your end.

Otherwise, if my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

Kind regards,

Shella