Forum Discussion

ss1's avatar
ss1
Experienced User
2 years ago

Revocation information for security certificate

This morning when I attempt to login to AccountRight 2024.2 I get a Security Alert. What is odd is that the valid data is pretty short. It also took several seconds for the alert to popup. How ...
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Security
Lynch's avatar
Lynch
Experienced Cover User
2 years ago

I'm having the same issue in the last week or so when I try to log in. I'm getting a security alert.  The only work around is to say yes to proceed in order to allow log in.  I've had numerous issues trying to log into since the last patch.

Doreen_P's avatar
Doreen_P
MYOB Moderator
2 years ago

Hi Lynch,

 

I'm afraid the security alert you received is not caused by MYOB instead, it is an issue blocking the client computer from downloading and installing the new certificate. No worries - , I'll be more than happy to assist you in resolving your concern about security alert. Please follow the steps provided below to correct the situation:

 

To install the certificate:

  1. Download the required root certificate. https://symantec.tbs-certificats.com/vsign-universal-root.cer
  2. Double click the downloaded .cer file.
  3. Click Open.


     
  4. Click Install Certificate.

  5. Select Local Machine and click Next.
  6. Select Place all certificates in the following store.
  7. Click Browse.
  8. Select Trusted Root Certification Authorities and click OK.
  9. Click Next.
  10. Click Finish.
  11. You can now open AccountRight Live and login as normal.

 

Feel free to post again anytime if you require further assistance. 
 
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information. 
 

Best regards,

Doreen

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