Hi there Garlin94,
If downloading the certificates manually hasn't worked, it's best to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount. They can provide the assistance you need to help with the issue.
Best regards,
Doreen
Hi Doreen,
Already did this and was no help. Just sent me the same steps. Which I again did and it did not work. So they tried to download the certificates on one of my computers remotely, again did not work. Result of interaction -not Myob its the company that issues the security certificate and its my computer (yet it is occurring on two separate computers and different companies and only with the desktop app) I need to contact my IT person (small business owner do not have an IT person). This only started occurring with the update. So frustrating.
Thankyou anyway,
Linda
