Forum Discussion

Carlie11's avatar
Carlie11
2 years ago

uograde to 2023.8

Hi, I have upgraded to 2023.8 for account right and can't use my MYOB any more.  I can open it and while it does the starting load it disappears. Its like its hidden on another screen and I can't fi...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi Carlie11, 

 

Thanks for posting and welcome to the Community Forum. 

 

I'm sorry to hear about your issue opening the software after upgrading. Generally, the app takes a little while to process the changes after the update. Since you posted about this yesterday, it's likely that the application is working now. If you are still experiencing the issue, I would suggest sending us a diagnostic log of the AccountRight and we'll look into it for you. 

 

Let us know if you require any further assistance. We're happy to help.

 

Cheers, 

Genreve

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