Thanks for posting and welcome to the Community Forum.
I'm sorry to hear about your difficulties with the current leave balances of your employees. I understand how important entitlement information is. I would suggest checking the next anniversary date of the employee to see if the information is correct, as this would affect the calculation of the leave balances. You can edit this by going through Payroll > Employees > Name of employee > Leave > Annual Holidays > Next Anniversary date.
Let us know if you require any further assistance with this.
Thanks for your post. Can I get you to close AccountRight completely and then sign back into that company file and see if you can run the report? If that doesn't resolve your issue can you please send me the diagnostic log so that I can investigate.
The issue in the 2019.4 release was caused by a General Journal without a tax code and generated the error "There's no information to display" when the report opened. This issue was resolved in a later update. If I understand your post correctly you receive the error "Operation Timeout" and the report doesn't open. This indicates that it is a different issue to 2019.4.
The Timeout Extender is computer and version specific, this means that you do need to apply it to each new update if it is required. The extender wouldn't have helped with the 2019.4 issue as that was not a timeout, however, it may resolve it this time and would be worth a try.
Please do provide that diagnostic log previously requested so that I can see what is causing the report to fail. If I have misunderstood your issue please also provide a screenshot of the error you are receiving.
Also wanted to let you know that you can still work offline by backing up your file and restoring to the desktop. When you are ready to work online, back up the file and restore online.
Tracey, the only way I got the reports last time when having issues, someone said go OFFLINE & print it & weirdly it worked. But now no one can go offline anymore so can't try that again.
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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anyone else having problems getting GST Summary (Cash) Report up, it Times Out my end.
I had this problem Dec 2019 then an upgrade fixed the problem & now here we go again, just can't get it up.
All other reports I need for the Accountant are fine, no problem, gut the GST Summary - Cash Report.
Cheers
","body@stringLength":"367","rawBody":"
anyone else having problems getting GST Summary (Cash) Report up, it Times Out my end.
I had this problem Dec 2019 then an upgrade fixed the problem & now here we go again, just can't get it up.
All other reports I need for the Accountant are fine, no problem, gut the GST Summary - Cash Report.
Cheers
","kudosSumWeight":0,"postTime":"2021-01-12T13:59:44.585+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Report","text":"Report","time":"2010-08-18T16:46:17.156+10:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:690995_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1986},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"anyone else having problems getting GST Summary (Cash) Report up, it Times Out my end. I had this problem Dec 2019 then an upgrade fixed the problem & now here we go again, just can't get it 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Thanks for your post. Can I get you to close AccountRight completely and then sign back into that company file and see if you can run the report? If that doesn't resolve your issue can you please send me the diagnostic log so that I can investigate.
Thanks for your post. Can I get you to close AccountRight completely and then sign back into that company file and see if you can run the report? If that doesn't resolve your issue can you please send me the diagnostic log so that I can investigate.
The issue in the 2019.4 release was caused by a General Journal without a tax code and generated the error \"There's no information to display\" when the report opened. This issue was resolved in a later update. If I understand your post correctly you receive the error \"Operation Timeout\" and the report doesn't open. This indicates that it is a different issue to 2019.4.
\n
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The Timeout Extender is computer and version specific, this means that you do need to apply it to each new update if it is required. The extender wouldn't have helped with the 2019.4 issue as that was not a timeout, however, it may resolve it this time and would be worth a try.
\n
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Please do provide that diagnostic log previously requested so that I can see what is causing the report to fail. If I have misunderstood your issue please also provide a screenshot of the error you are receiving.
\n
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Also wanted to let you know that you can still work offline by backing up your file and restoring to the desktop. When you are ready to work online, back up the file and restore online.
The issue in the 2019.4 release was caused by a General Journal without a tax code and generated the error \"There's no information to display\" when the report opened. This issue was resolved in a later update. If I understand your post correctly you receive the error \"Operation Timeout\" and the report doesn't open. This indicates that it is a different issue to 2019.4.
\n
\n
The Timeout Extender is computer and version specific, this means that you do need to apply it to each new update if it is required. The extender wouldn't have helped with the 2019.4 issue as that was not a timeout, however, it may resolve it this time and would be worth a try.
\n
\n
Please do provide that diagnostic log previously requested so that I can see what is causing the report to fail. If I have misunderstood your issue please also provide a screenshot of the error you are receiving.
\n
\n
Also wanted to let you know that you can still work offline by backing up your file and restoring to the desktop. When you are ready to work online, back up the file and restore online.
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Tracey, the only way I got the reports last time when having issues, someone said go OFFLINE & print it & weirdly it worked. But now no one can go offline anymore so can't try that again.
Tracey, the only way I got the reports last time when having issues, someone said go OFFLINE & print it & weirdly it worked. But now no one can go offline anymore so can't try that again.
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PC Laptop
isn't clearwater a sampler file?
the sample files in clearwater only go up to May 2020, I tried a few GST reports one day in 2019 but nothing came up at all.
the sample files in clearwater only go up to May 2020, I tried a few GST reports one day in 2019 but nothing came up at all.
SEE ATTACHED are my laptop system specs
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