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Viv4's avatar
Viv4
4 years ago
Solved

Reconciliation Report

hi,  My cleared transactions (from 20th Aug) are appearing on my reconciliaton report.  The balance is correct and the transactions are showing as already reconciled - how do I clear them?  thanks  ...
  • Yanike_S's avatar
    Yanike_S
    4 years ago

    Hi mayfield 

     

    I see you are working with one of our moderators on your second question (can't apply credit to the invoice).

     

    As for the out of balance in your receivables reconciliation, please make sure you have the right filters selected at the top of the page, as these have an effect on the results in the report:

     

    If you are still having issues, could you send some screenshots of the report and the out of balance you are seeing?

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago
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Hi Viv4 

Welcome to the Community Forum!

 

If you're using MYOB AccountRight, sometimes this can happen due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

 

  1. Check Last Reconciled date on Reconcile Accounts window.
  2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
  3.  Select Advanced Filters
  4.  Select Individual bank account > OK
  5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
  6. Click on Statement Date to see all statement dates
 
 
If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
 
  1. Go to Banking > Reconcile Accounts
  2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
  3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
  4. Press the Reconcile button. This should then allow you undo the 'fake' reconciliation and any other future dated transactions and the report should also run correctly.

Let me know how you go on. 

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago
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    Hi kimberlybraham,

     

    Thank you for your post, and welcome to the Community forum.

     

    In this matter, I would recommend speaking to your accountant in regards to what tax codes should be used for donations. You may also refer to this Help article for further information about tax codes.

     

    Please feel free to create a new post if you need help in the future. I'm happy to assist.

     

    Cheers,

    Princess

    • DuncanS's avatar
      DuncanS
      Ultimate Partner
      2 years ago
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      kimberlybraham Princess_R 

       

      Kimberly,

       

      Some Charities are registered for GST - some are not.

       

      Make reference to the Tax Invoice/Invoice provided.

       

      Duncan

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago
        Copy Link

        Hi DuncanS,

         

        Thank you for your post. I would like to thank you for providing additional information regarding the tax code. This will help other users who might have the same query.

         

        We always appreciate your support here in the Community forum.

         

        Cheers,

        Princess

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Report","id":"message:721854","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:255882"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"conversation":{"__ref":"Conversation:conversation:721854"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:721854"},"body@stripHtml({\"truncateLength\":200})":" hi,  My cleared transactions (from 20th Aug) are appearing on my reconciliaton report.  The balance is correct and the transactions are showing as already reconciled - how do I clear them?  thanks  ...","body@stringLength":"231","rawBody":"

hi,  My cleared transactions (from 20th Aug) are appearing on my reconciliaton report.  The balance is correct and the transactions are showing as already reconciled - how do I clear them?  thanks

 

","kudosSumWeight":0,"postTime":"2021-09-03T10:08:28.948+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:721854_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1316},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"

hi,  My cleared transactions (from 20th Aug) are appearing on my reconciliaton report.  The balance is correct and the transactions are showing as already reconciled - how do I clear them?  thanks

 

"},"Conversation:conversation:721854":{"__typename":"Conversation","id":"conversation:721854","solved":true,"topic":{"__ref":"ForumTopicMessage:message:721854"},"lastPostingActivityTime":"2021-09-13T16:01:26.343+10:00","lastPostTime":"2021-09-13T16:01:26.343+10:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:721854":{"__typename":"ModerationData","id":"moderation_data:721854","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:721854_1":{"__typename":"Revision","id":"revision:721854_1","lastEditTime":"2021-09-03T10:08:28.948+10:00"},"ForumReplyMessage:message:722167":{"__typename":"ForumReplyMessage","id":"message:722167","conversation":{"__ref":"Conversation:conversation:721854"},"author":{"__ref":"User:user:202751"},"revisionNum":1,"uid":722167,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"subject":"Re: Reconciliation Report","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:722167"},"parent":{"__ref":"ForumTopicMessage:message:721854"},"body":"

Hi Viv4 

Welcome to the Community Forum!

\n

 

\n

If you're using MYOB AccountRight, sometimes this can happen due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

\n

 

\n
    \n
  1. Check Last Reconciled date on Reconcile Accounts window.
    2. \n
  2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
    3. \n
  3.  Select Advanced Filters
    4. \n
  4.  Select Individual bank account > OK
    5. \n
  5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
    6. \n
  6. Click on Statement Date to see all statement dates
    7. \n
\n
 
\n
\n
 
\n
If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
\n
 
\n
\n
    \n
  1. Go to Banking > Reconcile Accounts
    2. \n
  2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
    3. \n
  3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
    4. \n
  4. Press the Reconcile button. This should then allow you undo the 'fake' reconciliation and any other future dated transactions and the report should also run correctly.
    5. \n
\n

Let me know how you go on. 

\n
","body@stringLength":"2275","rawBody":"

Hi  

Welcome to the Community Forum!

\n

 

\n

If you're using MYOB AccountRight, sometimes this can happen due to a glitch in the reports. So we can confirm that's the issue, can you please do the following:

\n

 

\n
    \n
  1. Check Last Reconciled date on Reconcile Accounts window.
    2. \n
  2. Go to Reports > Banking > Cheques and Deposits > Reconciliation Report
    3. \n
  3.  Select Advanced Filters
    4. \n
  4.  Select Individual bank account > OK
    5. \n
  5.  Select Change Entered Statement Date to List of Recorded Statement Dates and Run Report
    6. \n
  6. Click on Statement Date to see all statement dates
    7. \n
\n
 
\n
\n
 
\n
If the latest date on this report does not match the last reconciled date on the reconcile accounts window, that means there is an issue with the report. In order to correct it, take a backup of your file, and
\n
 
\n
\n
    \n
  1. Go to Banking > Reconcile Accounts
    2. \n
  2. Enter a fake date after the latest statement date: e.g. 01/08/2023. Ignore the message about the transaction being future-dated.
    3. \n
  3. Enter the Calculated Statement Balance into the Closing Statement Balance field, so that the Out of Balance is $0.00
    4. \n
  4. Press the Reconcile button. This should then allow you undo the 'fake' reconciliation and any other future dated transactions and the report should also run correctly.
    5. \n
\n

Let me know how you go on. 

\n
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Hi Komal

 

can I just check something,  I am not out of balance.  The only issue is that when I print the reconciliation report is it showing cleared transactions from the 20th Aug.   These individual transactions if you click on them, the window pops up advising the transaction has been reconciled yet they still appear on the reconciliation report

thanks Viv

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"228","kudosSumWeight":0,"repliesCount":1,"postTime":"2021-09-13T07:04:23.362+10:00","lastPublishTime":"2021-09-13T07:04:23.362+10:00","metrics":{"__typename":"MessageMetrics","views":1140},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:721854/message:722751","customFields":[],"editFrozen":false,"body@stringLength":"411","rawBody":"

Hi Komal

 

can I just check something,  I am not out of balance.  The only issue is that when I print the reconciliation report is it showing cleared transactions from the 20th Aug.   These individual transactions if you click on them, the window pops up advising the transaction has been reconciled yet they still appear on the reconciliation report

thanks Viv

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Hi Viv4 

\n

 

\n

In that case, please ensure that the reconciliations are not done out of sequence. In your screenshot, I see that the last reconciled date in the Reconcile Accounts window is 2023 and the current statement date is from 2021. You will need to undo the 2023 reconciliation first and then reconcile the previous months in chronological order. 

\n

 

\n

Once the reconciliation is done in the correct order, run the report again and if the issue still exists, clear AccountRight cache, run the report again and let me know how you go on.

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"218","postTime":"2021-09-13T16:01:26.343+10:00","lastPublishTime":"2021-09-13T16:01:26.343+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":1264},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:721854/message:722841","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"919","rawBody":"

Hi  

\n

 

\n

In that case, please ensure that the reconciliations are not done out of sequence. In your screenshot, I see that the last reconciled date in the Reconcile Accounts window is 2023 and the current statement date is from 2021. You will need to undo the 2023 reconciliation first and then reconcile the previous months in chronological order. 

\n

 

\n

Once the reconciliation is done in the correct order, run the report again and if the issue still exists, clear AccountRight cache, run the report again and let me know how you go on.

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Hi Komal

thanks for the help

 

It worked reconciling to a fake date, all the transactions cleared.  However, now I have returned to current date and reconciled 2 transactions today – the ‘old’ transactions from the 20th August 2021 have reappeared again.

 

Please let me know what I need to do

 

thanks Viv

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-09-10T08:46:10.106+10:00","lastPublishTime":"2021-09-10T08:46:10.106+10:00","metrics":{"__typename":"MessageMetrics","views":1199},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:721854/message:722639","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:722687"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"389","rawBody":"

Hi Komal

thanks for the help

 

It worked reconciling to a fake date, all the transactions cleared.  However, now I have returned to current date and reconciled 2 transactions today – the ‘old’ transactions from the 20th August 2021 have reappeared again.

 

Please let me know what I need to do

 

thanks Viv

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Hi Viv4 

\n


If those transactions are appearing in the reconciliation window, can you please take a backup of your file, undo the reconciliation back to the point where it's not out of balance, reconcile the August period again and confirm if everything then reconciles perfectly going forward. 

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-09-10T13:15:32.672+10:00","lastPublishTime":"2021-09-10T13:15:32.672+10:00","metrics":{"__typename":"MessageMetrics","views":1188},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:AccountRight/category:Support/community:myobboard:AccountRight-Reports/message:721854/message:722687","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:722751"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"512","rawBody":"

Hi  

\n


If those transactions are appearing in the reconciliation window, can you please take a backup of your file, undo the reconciliation back to the point where it's not out of balance, reconcile the August period again and confirm if everything then reconciles perfectly going forward. 

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