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Viv4's avatar
Viv4
Member
4 years ago
Solved

Reconciliation Report

hi,  My cleared transactions (from 20th Aug) are appearing on my reconciliaton report.  The balance is correct and the transactions are showing as already reconciled - how do I clear them?  thanks  ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi Viv4 

     

    In that case, please ensure that the reconciliations are not done out of sequence. In your screenshot, I see that the last reconciled date in the Reconcile Accounts window is 2023 and the current statement date is from 2021. You will need to undo the 2023 reconciliation first and then reconcile the previous months in chronological order. 

     

    Once the reconciliation is done in the correct order, run the report again and if the issue still exists, clear AccountRight cache, run the report again and let me know how you go on.

Viv4's avatar
Viv4
Member
4 years ago

Hi Komal

 

can I just check something,  I am not out of balance.  The only issue is that when I print the reconciliation report is it showing cleared transactions from the 20th Aug.   These individual transactions if you click on them, the window pops up advising the transaction has been reconciled yet they still appear on the reconciliation report

thanks Viv

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi Viv4 

 

In that case, please ensure that the reconciliations are not done out of sequence. In your screenshot, I see that the last reconciled date in the Reconcile Accounts window is 2023 and the current statement date is from 2021. You will need to undo the 2023 reconciliation first and then reconcile the previous months in chronological order. 

 

Once the reconciliation is done in the correct order, run the report again and if the issue still exists, clear AccountRight cache, run the report again and let me know how you go on.

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