Retained Earnings is incorrect
I have found an issue going back to 2017 where a client's trial balance isn't balancing and the retained earnings amount is incorrect. I have seen posts from other users on this forum where MYOB has ...
Forum Discussion
Hi leith971,
That loop of repeating the same steps and re-sending trial balances isn’t the experience we want for you. Thanks for hanging in there.
Retained earnings can sometimes look off after rolling the financial year, often from a missing or corrupted year-end journal, or a data integrity issue. You’re right that our team has fixed similar cases before, but we can only jump in after the full set of checks (like the ones Jewel emailed) are run. Since those didn’t sort it out, this is where our team takes over to dig in and might repair the file so we can get this resolved. I’ve already looped Jewel in on your case, and you should see an email from them soon.
Cheers,
Princess
I have just been asked to run my balance sheets for last year, this year and next year again. I have already done that and sent the information to MYOB. Its like a new person takes over each time and can't see what I have already been asked to do and what I have already sent through. It is immensely frustrating.
