Forum Discussion

Contributing User

6 years ago

Solved

Unable to load customer sales details report

Hi While trying to load the Customer sales detail [ Report - Customer - Sales( Customer Detail)] , It shows loading for 15-20 seconds and then it shows error messaging suggesting retry or close...

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Isaiah_C
10 months ago
Hi Jsch,

Thank for the post. I understand that you're setting up a novated lease arrangement for an employee, which can be a bit new and complex. Here's the link to help you set it up.

Regards,

Sai

Melisa_D

Former Staff

6 years ago

Hi Kishore81,

Thank you for your post. Can you please attempt the following troubleshooting steps:

Can you please clear your AccountRight cache, once cleared please re run the report. Does this work ?
If the above does not work and if your file is online, can you please check out your file and attempt to run the report.

If neither of the above work, can you please attach the Diagnostic log of the file when you've attempting to display the report.

Kishore81
Contributing User
6 years ago
Der Melisa

It worked perfectly, thank you for solution

Cheers
Kishore

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to load customer sales details report","id":"message:638263","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:210350"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"conversation":{"__ref":"Conversation:conversation:638263"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:638263"},"body@stripHtml({\"truncateLength\":200})":" Hi While trying to load the Customer sales detail [ Report - Customer - Sales( Customer Detail)] , It shows loading for 15-20 seconds and then it shows error messaging suggesting retry or close...","body@stringLength":"515","rawBody":"

While trying to load the Customer sales detail [ Report - Customer - Sales( Customer Detail)] , It shows loading for 15-20 seconds and then it shows error messaging suggesting retry or close, I have been having this issue since last 15 days or so.. Even when i try to load just single customer for a single day report still it shows same issue.I am using AccountingRight 2020.1 Version. Have you encouterd similar issue pls help

Thanks

Rajnish

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Thanks

Rajnish

"},"Conversation:conversation:638263":{"__typename":"Conversation","id":"conversation:638263","solved":true,"topic":{"__ref":"ForumTopicMessage:message:638263"},"lastPostingActivityTime":"2020-04-06T11:35:32.725+10:00","lastPostTime":"2020-04-06T11:35:32.725+10:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:638263":{"__typename":"ModerationData","id":"moderation_data:638263","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:638263_1":{"__typename":"Revision","id":"revision:638263_1","lastEditTime":"2020-04-03T20:49:38.836+11:00"},"AcceptedSolutionMessage:message:638402":{"__typename":"AcceptedSolutionMessage","id":"message:638402","conversation":{"__ref":"Conversation:conversation:638263"},"author":{"__ref":"User:user:210120"},"revisionNum":1,"uid":638402,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRight-Reports"},"parent":{"__ref":"ForumTopicMessage:message:638263"},"subject":"Re: Unable to load customer sales details report","moderationData":{"__ref":"ModerationData:moderation_data:638402"},"body":"

Hi Kishore81,

Thank you for your post. Can you please attempt the following troubleshooting steps:

Can you please clear your AccountRight cache, once cleared please re run the report. Does this work ?
If the above does not work and if your file is online, can you please check out your file and attempt to run the report.

If neither of the above work, can you please attach the Diagnostic log of the file when you've attempting to display the report.

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Hi ,

Thank you for your post. Can you please attempt the following troubleshooting steps:

Can you please clear your AccountRight cache, once cleared please re run the report. Does this work ?
If the above does not work and if your file is online, can you please check out your file and attempt to run the report.

If neither of the above work, can you please attach the Diagnostic log of the file when you've attempting to display the report.

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Der Melisa

It worked perfectly, thank you for solution

Cheers

Kishore

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