Hi Terriann
I think the API team are up to their arm pits in snow at the moment - I had to wait a month for a reply to the api support and that is most unusual - and it was an urgent - need immediately please and by the time they answered it was too late - and I am well known there after almost a decade of API use.
Once they got to my email - they were all ears and help but it wasn't anything more than just being overburdened.
Getting on-board as a developer is not a quick process though, but things have changed.
The Doc