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Ian4101's avatar
Ian4101
Contributing User
7 years ago
Solved

API Internal Server Error (500) since late last night

I'm getting a (500) internal server error since last night (23-4-2019 23:20 hours). Nothing has changed at our end and the API calls are working for another company file - but not this one. I can ac...
  • ChrisMYOB's avatar
    ChrisMYOB
    3 years ago

    Hello WendyMcIntosh 

     

    Thank you for this information.

     

    I have run the script that I mentioned in your file.

     

    This should resolve the error that you are getting.

     

    Please let me know if you have any further troubles.

    If my response has answered your inquiry please click "Accept as Solution" to assist other users to find this information.

CameronScott's avatar
CameronScott
Cover User
7 years ago

We are having the same issue, seems to be only one file also, all other files continue work work as before. 

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Internal Server Error (500) since late last night","id":"message:572442","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:31109"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountRightAPIquestions"},"conversation":{"__ref":"Conversation:conversation:572442"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:572442"},"body@stripHtml({\"truncateLength\":200})":" I'm getting a (500) internal server error since last night (23-4-2019 23:20 hours). Nothing has changed at our end and the API calls are working for another company file - but not this one. I can ac...","body@stringLength":"750","rawBody":"

I'm getting a (500) internal server error since last night (23-4-2019 23:20 hours).

Nothing has changed at our end and the API calls are working for another company file - but not this one. I can access the MYOB file through the AccountRight Native application.

 

An ApiCommunicationException was returned when calling the MYOB API. Error Information: . RequestID: ###. Status Code: InternalServerError. Exception Details: Exception: Encountered a communication error (https://ar1.api.myob.com/accountright/###/Company/). Inner Exception: The remote server returned an error: (500) Internal Server Error.

","kudosSumWeight":0,"postTime":"2019-04-24T10:14:21.741+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:572442_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2332},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"body":"

I'm getting a (500) internal server error since last night (23-4-2019 23:20 hours).

Nothing has changed at our end and the API calls are working for another company file - but not this one. I can access the MYOB file through the AccountRight Native application.

 

An ApiCommunicationException was returned when calling the MYOB API. Error Information: . RequestID: ###. Status Code: InternalServerError. Exception Details: Exception: Encountered a communication error (https://ar1.api.myob.com/accountright/###/Company/). Inner Exception: The remote server returned an error: (500) Internal Server Error.

","customFields":[]},"Conversation:conversation:572442":{"__typename":"Conversation","id":"conversation:572442","solved":true,"topic":{"__ref":"ForumTopicMessage:message:572442"},"lastPostingActivityTime":"2019-05-06T09:20:51.485+10:00","lastPostTime":"2019-05-06T09:20:51.485+10:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:572442":{"__typename":"ModerationData","id":"moderation_data:572442","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:572442_1":{"__typename":"Revision","id":"revision:572442_1","lastEditTime":"2019-04-24T10:14:21.741+10:00"},"ForumReplyMessage:message:572478":{"__typename":"ForumReplyMessage","id":"message:572478","conversation":{"__ref":"Conversation:conversation:572442"},"author":{"__ref":"User:user:80000"},"revisionNum":1,"uid":572478,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AccountRightAPIquestions"},"subject":"Re: API Internal Server Error (500) since late last night","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:572478"},"parent":{"__ref":"ForumTopicMessage:message:572442"},"body":"

We are having the same issue, seems to be only one file also, all other files continue work work as before. 

","body@stringLength":"120","rawBody":"

We are having the same issue, seems to be only one file also, all other files continue work work as before. 

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Ian4101 and OMS I can confirm that upgrading to 2019.1 has solve the problem for us with the file in question. Not sure if the problem is just the version or if the upgrade somehow 'fixes' the file. Seems a bit strange that none of the 2019.1 files have had any problems and we have quite a few of them...

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