Im a long time user and I use the API for importing from Intoaccounts and this has always worked perfectly
In the last 48 hours I get errors about communication with API in cloud.
Any suggestions?
Hi CBM_Support
I’m not aware of any widespread issues around the API. That said it may be worth reducing the amount of information your trying to pass through the API. By reducing the amount of information going through the API it may get around any errors caused by a large amount of information being processed.
Additionally its worth reaching out to our API team using developers@myob.com for more assistance with the API
Neil
I'm not a developer or a tech-head - I am just someone that pays $109 per month to use your software, and I expect it to work
We synch all of our sles into MYOB via OneSaas
We have been having ongoing issues for a number of months now, probably even longer, with getting timeout errors and API 500 errors, or errors about expired tokens - it takes an entire day for sales to synch in to MYOB from our Neto back end. Sometimes we have to get OneSaas to do the synchs manually themselves because the API is not working as it should
We always go back to OneSaas and blasting them about this, thinking it is an error on their end - and they always tell us the same thing - that it is an error from the MYOB end. And we have noticed it has been much worse since upgrading to 2020.2 - coincidence ? Not likely.
Reading the comments on this thread, I am actually starting to think is IS you guys that are the issue and am extremely angry about all of this
Everyone is quick to pass the buck, but the more and more I read about this, I actually think there is something wrong at MYOB's end that needs to be seriously investigated
What are you guys going to do about this ? Keep taking our $109 per month and do nothing as usual ?
Mel
Thanks Neil
I did reduce to a single transaction and still same failure.
Also tested bypassed our server infrastructure and tested through a simple 4G tether, same result.
I also emailed the developers...
Thanks
Hi CBM_Support
If you’ve emailed the team, I’ll defer to them to reply as they are more familiar with the API and have access to a number of tools I don’t, to help you find a resolution. I’ve asked them to keep an eye out for your email and reply to it as soon as they can
Hi Neil
The problem with MYOB developers is they ask impossibly technical questions and don't actually understand that we don't all wear propellers on our heads.........
I've now received a response that says "Can we please get a full HTTP trace including request and response headers and message body/JSON payload?"
Seriously.... I only run a multimillion dollar business, not really capable of launching rockets to mars.....
MYOB should be helping us not putting roadblocks in place!
Of course, I could ring and sit on hold for 2 hours whilst I wait for someone with the same MYOB skills as me to say "I'll ask my peers/team for advice on this as I've never seen or heard of this problem before"!!! (& then wait another hour to be told sorry nothing I can suggest...) Seems like this is always the stock answer...
As you can tell I, like many long term MYOB users (only 22 years) have just about had it with the way we get treated by MYOB and their lack of real support... I used to love this product but no more....
Happy to chat with someone at MYOB who wants to actually listen or take some action on behalf of the many Small Business Users that have had enough...
Thanks
Geoff
