Hi CBM_Support
I’m not aware of any widespread issues around the API. That said it may be worth reducing the amount of information your trying to pass through the API. By reducing the amount of information going through the API it may get around any errors caused by a large amount of information being processed.
Additionally its worth reaching out to our API team using developers@myob.com for more assistance with the API
Neil
I'm not a developer or a tech-head - I am just someone that pays $109 per month to use your software, and I expect it to work
We synch all of our sles into MYOB via OneSaas
We have been having ongoing issues for a number of months now, probably even longer, with getting timeout errors and API 500 errors, or errors about expired tokens - it takes an entire day for sales to synch in to MYOB from our Neto back end. Sometimes we have to get OneSaas to do the synchs manually themselves because the API is not working as it should
We always go back to OneSaas and blasting them about this, thinking it is an error on their end - and they always tell us the same thing - that it is an error from the MYOB end. And we have noticed it has been much worse since upgrading to 2020.2 - coincidence ? Not likely.
Reading the comments on this thread, I am actually starting to think is IS you guys that are the issue and am extremely angry about all of this
Everyone is quick to pass the buck, but the more and more I read about this, I actually think there is something wrong at MYOB's end that needs to be seriously investigated
What are you guys going to do about this ? Keep taking our $109 per month and do nothing as usual ?
Mel
