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Ansh29's avatar
Ansh29
User
4 years ago
Solved

Bills not getting exported from Dext/Receipt Bank- It always say MYOB service was temporarily unavailable

Hi,

 

In regards to the subject matter, I had been in touch with DEXT Team, but they are saying the issue is due to MYOB

 

The following reply was received from DEXT. Can you please confirm as I have a couple of clients using MYOB & Dext and we can lose them:

 

Due to recent updates made by MYOB, there is an ongoing issue affecting some of their ecosystem partners, such as Dext. This means the problem requires MYOB engineering team to work closely with our engineering team otherwise we can't fix the problem ourselves.

You may wish to check their Web page for reference as well: https://community.myob.com/t5/MYOB-API-questions-and-answers/Bill-s-Attachments-endpoint-returning-a-500-error/td-p/706953. We have been assured that MYOB is working swiftly to resolve the issue as it is something on their end. 

 

Urgent help will be appreciated.

 

 

Bills export
Bills getting duplicated
Dext
  • Hannah_B's avatar
    Hannah_B
    4 years ago

    Hi Ansh29,

     

    Thanks for reaching out, Yes that is correct this is something that is occurring from our end. We have just released an update on the forum post. Our team is working on getting a fix out for tonight. 

     

    Thanks 

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  • Hannah_B's avatar
    Hannah_B
    MYOB Moderator
    4 years ago

    Hi Ansh29,

     

    Thanks for reaching out, Yes that is correct this is something that is occurring from our end. We have just released an update on the forum post. Our team is working on getting a fix out for tonight. 

     

    Thanks 

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