Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
Hi Trish_Lee LiamM DilipB & Matiu
I have an update from our internal team that was investigating this. Thanks for your patience.
This is related to the 3rd party app developers using an old version of IE that has not been supported since 2022.
The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
I understand that this is disruptive for your businesses and your customers, but it will be up to the app developers to resolve this for you.
Kind regards, Mike
We are the Developers of the 3rd Party App impacted by this.
So what you are saying is that that MYOB have made a change that has impacted 3rd Party apps, that there was no communication re the change and all 3rd Party developers must change and redeploy their apps.
Is there any way that MYOB can roll back the change and give 3rd Party app developers a time frame to develop and deploy??????
Trish
100%. It's totally unacceptable for this sort of global change to get rolled through and then to have the washing of hands over it. If we have to spend time making code changes, maybe we'd be better off looking at other platforms.
Hi LiamM
I agree - this is totally unacceptable,
the comment
"To clarify, MYOB hasn't made a change to invalidate the browser, the browsers have stopped being compatible with our software as Microsoft no longer supports them."
MYOB has control over AUTH endpoint, and as such should be able to rectify this for a time period.
This has bought our clients to a standstill.
Trish
Hi Trish, to clarify, MYOB hasnt made a change to invalidate the browser, they have stopped being compatible with our software as microsoft no longer support them.
The announcement about these old browsers was made by Microsoft on June 15 2022
https://learn.microsoft.com/en-us/lifecycle/faq/internet-explorer-microsoft-edgeSo what changed yesterday in MYOB that suddenly brought down all these different applications across the planet? Our application itself has not been updated since 2021 so it wasn't anything in it that changed to stop connectivity with MYOB. We also connect to several other similar platforms using the same components...all working fine.
Good morning Mike,
We are unable to transfer data from TSM to MYOB since yesterday morning.
Our support team from Sydney, GCIT Technology have checked everything and confirmed by The Service Manager, Australia (TSM) that there's a MYOB outage that is affecting TSM accounting links.
Please advise when the issue is going to be resolved as GST submission is on 21 August next week Wednesday.
All purchases and sales transactions for the month of July have not been transferred into MYOB yet.
I have sent message yesterday to Isaiah C, one of MYOB Moderators, but his reply is not forthcoming.
Grateful if you could come back to me asap.
Thank you for your help.
Sincerely,
Glenda Delacruz
