Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
Hi Trish_Lee LiamM DilipB & Matiu
I have an update from our internal team that was investigating this. Thanks for your patience.
This is related to the 3rd party app developers using an old version of IE that has not been supported since 2022.
The developers of these apps will need to upgrade to a supported browser in order for services to be restored.
I understand that this is disruptive for your businesses and your customers, but it will be up to the app developers to resolve this for you.
Kind regards, Mike
Hi Mike
I think this is unacceptable comments and does not help the 3rd party integrators solve a problem that has become significant over the last 2 days.
Our App is in use by over 80+ users who have not been able to send important information to their MYOB.
These businesses are medium to large businesses with large quantities of transactions.
Some of them are already asking the question on who is to blame and who is responsible. From some of the reports coming in, some of these larger clients potentialy will be looking for someone to go after for compensation.
May I suggest that someone with authority in the MYOB API development team finds a solution urgently and updates this forum but more importantly all the support tickets that you have on this matter.
Hi Kerry_Busby
Thank you for speaking out, I have had a support ticket in for 23 hours with absolutely no response on it, the only response has been from MikeG1
Mike initially stated it was an issue with the change to the AUTH endpoint and it was being looked into. Now Mike is saying it is all on the developers, who were not even notified that there was a change coming in regard to the AUTH endpoint. Our 3rd Party app uses are in absolute limbo, like you we have a large number of users and the level of communication with MYOB API Development team is deplorable.
Thanks
Trish
