Error Connecting Windows App to MYOB
As of today several users are reporting issues with connections from our windows application to MYOB. I believe it is related to the underlying use of Internet Explorer as a part of the e...
Forum Discussion
MikeG1I want to re-iterate that this issue IS NOT caused by 3rd party apps using unsupported browser versions (in many instances, developers may not even be aware of the low level browser implementations used many layers down in their chosen technogy stacks and libraries, or the technologies chosen many years ago by developers no longer on site). It HAS BEEN triggered by MYOB making a change to their AUTH process without any warning or notification.
I can confirm that the credentials page is now rendering correctly, but that the AUTH process no longer works for our application. This means that anyone requiring urgent access to MYOB data at this time will have no success; as others have already pointed out this has impacted the payments to and from potentially 100s of people.
Inconvenience does not come remotely close to describing the situation that MYOB has created. The time required to prepare and release software into financial instiutions for very good reasons is excessive. I know I'd be looking way beyond just changing the integration with MYOB, I'd be looking at moving the integration to NOT-MYOB. Flippant "you fix your software" responses to an issue caused by MYOB are inexcusable. I also note that others are aready raising the question of liability, Trish_Lee Kerry_Busby what are your thoughts on this?
Sorry for the delay in response to you Liam.
Totally agree with your statement. As a developer partner of MYOB for over 20 years, I have never experienced this situation. Previously any changes that would affect 3rd Party apps were communicated to the Developer Partners well in advance so that any required changes could be done. In fact, a beta version was provided in advance of release.
Also, I can confirm that the credentials page is now rendering correctly, but that the AUTH process no longer works for our application.
We were not aware of the low-level browser implementations used many layers down in our chosen Technolgy libraries and unfortunately it is not something that we can fix overnight. We are looking at a minimum of 3 weeks to change, test and deploy to our clients.
The 'not our problem' attitude in the update response is totally irresponsible and bordering on complete arrogance to a group of what are actually also MYOB clients. As clients we also pay quite a substantial fee to MYOB to be part of a program that helps to ensure the MYOB everyday clients remain with MYOB as they are using Add-Ons that not only extend the usability and functionality of the MYOB product, but also tie them to the MYOB product because of the investment in the addon products which may not be available for another accounting software.
I am hoping that come Monday morning, someone at MYOB sees some sense, realises that the impact of this change without notification, has not only affected the addon developers as a group but a massive number of AccountRight online subscription users who use the affected apps and roll back the change to the AUTH process for a period of time to allow developers to adjust the apps and allow the clients to continue to use the system.
Otherwise, we will be looking at informing our clients publicly exactly why their software is no longer compatible with ours.
As a company, we pride ourselves and have an extremely high reputation for our support for our customers, with this issue caused completely by MYOB making a change to their AUTH process without any warning or notification, I have received some of the most abusive phone calls in the entire 26 years of our Company history.
I also am appalled that as of Sunday 18th Aug 2024 at 5pm AEST, after submitting a support request as suggested more than 72 hours ago, that I have had no response.
I would not be in business if it took me that long to respond or even acknowledge a support request.
