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Mike_James's avatar
Mike_James
Ultimate Cover User
3 months ago
Solved

Expired refresh token will now require full re-authorisation??

We are in ongoing contact with support over the use of refresh tokens to obtains fresh access/refresh tokens, under the new regime. We have been advised that if a refresh token is not used, it will e...
  • Mike_James's avatar
    Mike_James
    2 months ago

    API support have now replied as follows:

    "Refresh tokens have a limited lifetime. If a refresh token expires, you cannot refresh silently anymore, at that point you must go back through the interactive consent step to get a new authorisation code and new tokens."

    Some workarounds (that require us to research and develop) were suggested to keep the refresh token alive before the 7 day expiry.

    Saying "you cannot refresh silently anymore" confirms to me that this used to be possible. Clearly it is no longer possible (which is going to cause our non-admin users grief), but there has been no statement about that in the documentation about these changes. Seems to me it was/is a pretty important change. 

    I'm marking this as a solution, which it isn't. 

Mike_James's avatar
Mike_James
Ultimate Cover User
2 months ago

API support have now replied as follows:

"Refresh tokens have a limited lifetime. If a refresh token expires, you cannot refresh silently anymore, at that point you must go back through the interactive consent step to get a new authorisation code and new tokens."

Some workarounds (that require us to research and develop) were suggested to keep the refresh token alive before the 7 day expiry.

Saying "you cannot refresh silently anymore" confirms to me that this used to be possible. Clearly it is no longer possible (which is going to cause our non-admin users grief), but there has been no statement about that in the documentation about these changes. Seems to me it was/is a pretty important change. 

I'm marking this as a solution, which it isn't. 

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