Forum Discussion

SK01's avatar
SK01
Member
16 days ago

Myob Teams Invite Expired

I've added my staff to the teams app and sent them invites. They each received 2 emails one for the app, and the other inviting them to the team with a link.

 

A couple of them didn't action the email and the links have expired. I cannot find anywhere how to re-new the link. 

 

If I delete and re-add them they receive 1 email and it does not have a link.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 days ago

    Hi SK01,

     

    Sorry for the late response. if you’re referring to the invite to the location in MYOB Team, you can give the invite a little refresh with these steps:

     

    • In the MYOB Team admin portal, open the employee’s location.
    • Remove the employee from that location and save.
    • Add the employee back to the same location and save again.

     

    That should trigger a fresh MYOB Team invitation email to the address listed on their employee record. Please ask them to keep an eye on their inbox and junk/spam folders too, just in case the email has wandered off for a little side quest. If this isn't what you're referring to, you can reach out to our support team so they can further help with this. Make sure to contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen