My understanding is that there is a time limit on all calls made through the API and if the call exceeds this time limit then you will encounter a timeout error. For more assistance on the API, I recommend reaching out to the API team through the Contact Us page on the developers website
Hi Neli_M
Thanks for response.
several our clients are facing this issues at the moment, and I have sent out email day before yesterday (20/07-2020) to developers@myob.com , but unfortunately I didn't receive any response just yet.
One of our client was trying to export one payment with 254 invoices included via Sale/CustomerPayment, and received 504 gateway timeout.
Is there a way to increase this limit?
And also I found that it is now not very easy to export payrun/invoice/payment to MYOB within daytime (9am~5pm). The success rate is quit low, I have tried with our myob dev account, sending one payment 10 times, only 3 of them can actually go through, all others were failed as 500 or 504 randomly.
Cheers,
I’ve asked the team who look after that email address to keep an eye out for that email to respond to it to provide you with assistance.
My understanding is that the 120 second time limit is hard coded and cannot be changed within the API. Instead you’d need to ensure that the app reflected this limit. For further assistance I recommend waiting until our specialist team provide assistance from your email inquiry.
