How to contact support to get additional Application Keys that work

Question

"API key has exceeded the per-second rate limit" | MYOB Community "API key has exceeded the per-second rate limit" | MYOB Community

Hi folks,

I am experiencing the problem referred to in the above post.

I have 2 customers using my integration in production in their day-to-day use.

I am in the process up upgrading my application to use better security around the handling of Access Tokens.

I am currently unable to test in my UAT environment due to this issue - hopefully both clients are able to their live data atm.

How do I contact support to have the additional Application Keys valid for about a week?

Regards

Brigette

jemar_c · Answer

Hi AusSmiley,
&nbsp;
I understand that you are unable to set up UAT environment due to an issue. Hopefully, another developer in the community can get you a response soon, otherwise feel free to reach out to the support team via this link&nbsp;.
&nbsp;
Feel free to write a post if you need further assistance.
&nbsp;
Cheers,
Jem

stuart_w · Answer

Hi Brigette,
&nbsp;
Apologies for the delay in replying. You can submit a support ticket via the below link:
&nbsp;
https://apisupport.myob.com/hc/en-us/requests/new?ticket_form_id=215283
&nbsp;
Please include your API key as well as your developer account id when submitting the form, and we can look into the rate limit error for you.

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How to contact support to get additional Application Keys that work

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