Forum Discussion

Contributing User

5 months ago

SerializationError when importing large orders

We're trying to import a large order (many line items) and each time one of the products randomly fails to insert the data into AccountRite (cloud) via the api. { "Errors": [ { "Name": "Serializ...

Jemar_C

Valued User

5 months ago

Hi mkaaay,

Thank you for your post and welcome to the community forum! I'm sorry for the inconvenience if you are getting an API error when importing large orders. For any API error/integration related queries, we recommend raising a support request via the following link.

Feel free to write a post if you need further assistance.

Cheers,

Jem

mkaaay
Contributing User
5 months ago
HI, yes I have done that already - but we generally have to wait 2 or three days or even more for any kind of response. It's far from satisfactory.

I'm unsure as to why you can't just answer the question here?
- Genreve_S
  MYOB Moderator
  5 months ago
  Hi mkaaay ,
  
  I understand your sentiment about this. This board is intended for developers like you to ask questions and get help from other developers. However, if you need direct help from MYOB, the link previously provided is the best support avenue specific for that.
  
  If you need any other help, feel free to create a new thread.
  
  Thanks,
  Genreve
  - mkaaay
    Contributing User
    5 months ago
    ... which is why I posted it here in the first place.