I was a little confused by the wording of your query, as to whether your client is the customer/purchaser or the seller...
I would have expected a credit note would have been the appropriate reverse mechanism for the sales order, and then either applying the deposit to a different sales order, or refunding/receiving the deposit.
This page has adjustment information for Customer entries, and a link to Purchaser entries, which should give you some assistance, depending on what version they are using.
https://www.myob.com/nz/support/myob-business/sales/customer-returns-credits-and-refunds
Sorry if I have only confused you... Good luck!
Hi Kirsty,
Apologies for the confusion.
My Client is the seller.
Following up on our previous discussions, just want to confirm if the following steps are correct if we reversed the Sales Order from 2021 with allocated payment.
First, should we reverse the payment that is currently allocated to the Sales Order. This involves:
Next, we will reverse the Sales Order:
If the system does not automatically create a Credit Note upon reversing the Sales Order:
Thanks!
Hi there,
That method would not be one I would try in the first instance...
I would be more inclined to try a process similar to the one outlined in the link I posted above, i.e. create a sale return, noting it as a cancelled order, using a minus amount to match the original order*, and then allocating that resulting account credit to the new order.
* i,e, if the original order was for 5 widgets at $100, your sales return would be for -5 widgets @ $100, then "process the sales return" to apply the credit
Is there a reason you prefer to reverse the existing allocations instead? Would this be to achieve a particular outcome (that I may be missing, sorry) or is this a method you have used previously elsewhere?
Good luck!
Hello,
Thank you for your input.
Our client is eager to close the floating Sales Order from 2021. We are concerned that deleting the Sales Order could affect the inventory balance in the Financial Statement. Therefore, we are considering reversing it.
However, if we follow your suggestion and create a credit note, how can we ensure that the Sales Order is closed and does not appear anymore without affecting the inventory?
Thank you for your guidance.
