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ChristineS's avatar
ChristineS
Cover User
2 months ago
Solved

Super paid in error

Super has been paid twice in error and has not been returned, how to resolve
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi ChristineS,

     

    First off, you'll need to get in touch with the superfund to request a refund for the payment. Once you have the super payments returned, you’ll need to reverse the pay super transactions. After that, reprocess it by following the steps in this article.  

     

    Cheers,

    Princess

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Super has been paid twice in error and has not been returned, how to resolve

"},"Conversation:conversation:889240":{"__typename":"Conversation","id":"conversation:889240","solved":true,"topic":{"__ref":"ForumTopicMessage:message:889240"},"lastPostingActivityTime":"2025-02-21T10:23:32.778+11:00","lastPostTime":"2025-02-21T10:23:32.778+11:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:889240":{"__typename":"ModerationData","id":"moderation_data:889240","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:889240_1":{"__typename":"Revision","id":"revision:889240_1","lastEditTime":"2025-02-21T09:30:27.024+11:00"},"ForumReplyMessage:message:889245":{"__typename":"ForumReplyMessage","id":"message:889245","conversation":{"__ref":"Conversation:conversation:889240"},"author":{"__ref":"User:user:58740"},"revisionNum":1,"uid":889245,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AD_Notices"},"subject":"Re: Super paid in error","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:889245"},"parent":{"__ref":"ForumTopicMessage:message:889240"},"body":"

Thank you I thought as much.

","body@stringLength":"35","rawBody":"

Thank you I thought as much.

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Hi ChristineS,

\n

 

\n

First off, you'll need to get in touch with the superfund to request a refund for the payment. Once you have the super payments returned, you’ll need to reverse the pay super transactions. After that, reprocess it by following the steps in this article.  

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"213","postTime":"2025-02-21T09:50:10.834+11:00","lastPublishTime":"2025-02-21T09:50:10.834+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":22},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:AD_Notices/message:889240/message:889243","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"846","rawBody":"

Hi ,

\n

 

\n

First off, you'll need to get in touch with the superfund to request a refund for the payment. Once you have the super payments returned, you’ll need to reverse the pay super transactions. After that, reprocess it by following the steps in this article.  

\n

 

\n

Cheers,

\n

Princess

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