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Paula3's avatar
Paula3
Contributing User
2 days ago

Superannuation amount balance does not match with payroll activity report

Good evening,

I make the superannuation payments monthly during the first week of each month

I have reviewed the superannuation payments and noticed that the balance in account 2000 doesn’t match the payments processed each month.

All superannuation payments align with the amounts from the payroll activity report, and I process these payments monthly using MYOB.

I have attached a superannuation report for your reference, showing both the amounts processed and the discrepancies.

Could you please provide guidance regarding this issue?

Thank you very much for your assistance.

 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi Paula3,

     

    It's tough to pinpoint the cause of the difference just from these two screenshots. The best way to fix the values is to contact support by creating a support ticket from the My Account window or via live chat through MOCA as this needs further troubleshooting.

     

    Feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

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