Forum Discussion

Paula3's avatar
Paula3
Contributing User
2 months ago

Superannuation amount balance does not match with payroll activity report

Good evening, I make the superannuation payments monthly during the first week of each month I have reviewed the superannuation payments and noticed that the balance in account 2000 doesn’t match t...
superannuation
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi Paula3,

 

It's tough to pinpoint the cause of the difference just from these two screenshots. The best way to fix the values is to contact support by creating a support ticket from the My Account window or via live chat through MOCA as this needs further troubleshooting.

 

Feel free to create a new thread if you need any other help.

 

Thanks,
Genreve

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