Unbalanced Balance Sheet
The balance sheet on 30/10/2018 balances. The balance sheet on 01/11/2018 does not. November balance sheet shows a negative balance of $3,832.51 in account Electronic Clearing Account, however wh...
Forum Discussion
Hi 12008,
The balance sheet value for the electronic clearing account for the two different periods does not match. However, it's difficult to determine the cause with just this information. I recommend contacting support via the My Account page or going through MYOB's Online Chat Assistant (MOCA) for further investigation.
In the meantime, feel free to create a new thread if you need any other help.
Thanks,
Genreve
Hi Genreve
Thank you have contacted MYOB support and sad to say they could not assist any further
Hi 12008,
While the forum is a great place for general advice and peer support, it is not a direct support channel for in-depth account-specific issues. Since your situation is pretty complex and involves transactions going back to 2018, our dedicated support team would be the best place to help you out. They'll need to dive deep into your account details, balance sheets, and general ledger entries. You can follow the steps provided on this thread. However, because your transactions are from a while ago, it might be a good idea to check in with your accountant for a thorough review of all recorded transactions.Cheers,
Princess
Thank you - yes was posting this question on behalf of our new accountant and submitted a support request
Hi 12008,
You're welcome! Thank you for submitting a support ticket. Hopefully, other members in the Community Forum can jump in and share their solutions. Feel free to start a new thread again if you ever need help in the future.
Cheers,
Princess
