Hi Michelle55,
While the forum is a great place for general advice and peer support, it is not a direct support channel for in-depth account-specific issues. Since your situation is pretty complex and involves transactions going back to 2018, our dedicated support team would be the best place to help you out. They'll need to dive deep into your account details, balance sheets, and general ledger entries. You can follow the steps provided on this thread. However, because your transactions are from a while ago, it might be a good idea to check in with your accountant for a thorough review of all recorded transactions.
Cheers,
Princess