Forum Discussion

KathyDavis's avatar
KathyDavis
Experienced Partner
5 years ago
Solved

Advanced not working properly in latest Chrome

Hi, I have just started to get a number of clients not able to access their data through Advanced. Can log in, see menus but cant run reports or get to transactions. Ok with Internet Explorer. Appe...
  • James_Brading's avatar
    James_Brading
    5 years ago

    Hi all,

     

    Below are steps that you can take to resolve the issue that is being faced in Chrome:

     

    1. Type chrome://flags/ in the browser address bar and click Enter.
    2. In Enable lazy frame loading, select Disabled.
    3. Restart the browser.

    We were advised that these changes to Chrome were due to be released in September and as such we have included the fix into the 2018.1.10 release of MYOB Advanced which is currently being deployed to sites. However, with the early arrival of the change, the above steps can be carried out as an interim resolution.

     

    We do apologise for any inconvenience that this has created.

     

    Regards

    James

     

cperera's avatar
cperera
Partner
5 years ago

Hi

Same here, I've seen this today on one site. A user was working this morning until the session timed out, then the issue appeared. They cannot see reports or transaction screens anymore - unworkable in Adv.

>Login works and side menu shows (is using Classic UI)

>Cleared the history and cache in Chrome but no luck.

>IE working 

 

Logged a ticket to see what's the deal...

  • James_Brading's avatar
    James_Brading
    MYOB Product Manager
    5 years ago

    Hi all,

     

    Below are steps that you can take to resolve the issue that is being faced in Chrome:

     

    1. Type chrome://flags/ in the browser address bar and click Enter.
    2. In Enable lazy frame loading, select Disabled.
    3. Restart the browser.

    We were advised that these changes to Chrome were due to be released in September and as such we have included the fix into the 2018.1.10 release of MYOB Advanced which is currently being deployed to sites. However, with the early arrival of the change, the above steps can be carried out as an interim resolution.

     

    We do apologise for any inconvenience that this has created.

     

    Regards

    James

     

    • KathyDavis's avatar
      KathyDavis
      Experienced Partner
      5 years ago

      thanks James, worked