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Janeharkz's avatar
Janeharkz
Contributing User
6 years ago
Solved

Accountants Office - Client Accounting Reports

I migrated my clients data for the 2018 year.

I have been working on the 2019 Accounts and have had to edit a journal.  

I can't access the reports and I am getting the advisisng that I have not confirmed the upgrade of this client.

 

Please advise as to how I can resolve this situation.

 

 

  • Earl_HD's avatar
    Earl_HD
    8 months ago

    Hi Sarah20,

    In this situation, we recommend consulting with an accountant for an accurate solution. However, to give you an idea: to handle mismatches between the invoice and payment due to Square's fees, start by recording the full invoice amount. Then, record the payment as if no fees were deducted. To account for the Square fee, create an expense transaction (e.g., under a "Square Fees" account) in Spend Money. When reconciling, match the full payment and fee deduction with the bank deposit, which will reflect the net amount after fees. This helps keep your invoices accurate while accounting for the fees.
     

    For more detailed information, you can also visit this help article: Customer returns, credits and refunds

    Regards,
    Earl

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  • Mark_St's avatar
    Mark_St
    MYOB Staff
    6 years ago

    Hi Jane,

     

    There is a link for the Upgrade wizard under the Client Accounting tab.

     

    You will need to click this link and step through the upgrade wizard.

    • Janeharkz's avatar
      Janeharkz
      Contributing User
      6 years ago

      Mark

       

      I have done that - Message

      Client Error

      An unexpected error has ocurred.  Please check the log file for details.

      Reason:

      Object reference not set to an instance of an object.

       

      I have put through a support request - noone has responded as yet.

       

      We have had this issue before and MYOB support were unable to resolve the issue.

       

      We are on a hosted server so unable to run any scripts ourselves if this is required.  

      • Mark_St's avatar
        Mark_St
        MYOB Staff
        6 years ago

        Hi Jane,

         

        As this is logged to Support, I will take this issue offline and call you regarding it.

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I migrated my clients data for the 2018 year.

I have been working on the 2019 Accounts and have had to edit a journal.  

I can't access the reports and I am getting the advisisng that I have not confirmed the upgrade of this client.

 

Please advise as to how I can resolve this situation.

 

 

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I migrated my clients data for the 2018 year.

I have been working on the 2019 Accounts and have had to edit a journal.  

I can't access the reports and I am getting the advisisng that I have not confirmed the upgrade of this client.

 

Please advise as to how I can resolve this situation.

 

 

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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Accountants Office - Client Accounting Reports","moderationData":{"__ref":"ModerationData:moderation_data:611554"},"body":"

Hi Jane,

\n

 

\n

There is a link for the Upgrade wizard under the Client Accounting tab.

\n

 

\n

You will need to click this link and step through the upgrade wizard.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"174","kudosSumWeight":0,"postTime":"2019-09-26T11:26:24.904+10:00","lastPublishTime":"2019-09-26T11:26:24.904+10:00","metrics":{"__typename":"MessageMetrics","views":1573},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:AETax/message:610988/message:611554","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wzfDE0OjAsMzk6MXwx","node":{"__ref":"ForumReplyMessage:message:611557"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:611557":{"__typename":"ModerationData","id":"moderation_data:611557","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:611557":{"__typename":"ForumReplyMessage","uid":611557,"id":"message:611557","revisionNum":1,"author":{"__ref":"User:user:177369"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AETax"},"parent":{"__ref":"ForumReplyMessage:message:611554"},"conversation":{"__ref":"Conversation:conversation:610988"},"subject":"Re: Accountants Office - Client Accounting Reports","moderationData":{"__ref":"ModerationData:moderation_data:611557"},"body":"

Mark

 

I have done that - Message

Client Error

An unexpected error has ocurred.  Please check the log file for details.

Reason:

Object reference not set to an instance of an object.

 

I have put through a support request - noone has responded as yet.

 

We have had this issue before and MYOB support were unable to resolve the issue.

 

We are on a hosted server so unable to run any scripts ourselves if this is required.  

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"218","kudosSumWeight":0,"postTime":"2019-09-26T11:31:13.150+10:00","lastPublishTime":"2019-09-26T11:31:13.150+10:00","metrics":{"__typename":"MessageMetrics","views":1571},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:beta/community:myobboard:AETax/message:610988/message:611557","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8b3wxfDE0OjAsMzk6MXwx","node":{"__ref":"AcceptedSolutionMessage:message:611569"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:611569":{"__typename":"ModerationData","id":"moderation_data:611569","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:611569":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:185046"},"id":"message:611569","revisionNum":1,"uid":611569,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:AETax"},"parent":{"__ref":"ForumReplyMessage:message:611557"},"conversation":{"__ref":"Conversation:conversation:610988"},"subject":"Re: Accountants Office - Client Accounting Reports","moderationData":{"__ref":"ModerationData:moderation_data:611569"},"body":"

Hi Jane,

\n

 

\n

As this is logged to Support, I will take this issue offline and call you regarding it.

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