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ITWorx_NZ's avatar
ITWorx_NZ
Trusted User
6 years ago

Can't Print to PDF After Upgrading AO Classic

Hello, all.   I have a client who suddenly cannot print to PDF after updating AO Classic to 22.0.0. He gets the "Printer not activated, error cade -41" when trying to print.   Well, reinstall the...
  • Mark_St's avatar
    Mark_St
    6 years ago

    Hi ITWorx_NZ

    I'll get you to try something a bit different.

    Rename the folder PDFWriter within the folder C:\Program Files (x86)\Accountants Office.

    Attached to the article link: http://help.myob.com/wiki/x/hAV3AQ is a zip file PDFWriter.zip.  Extract the folder PDFWriter to the Accountants Office folder.

    Remove the Amyuni printer driver version 600.

    In the folder PDFWriter which has been copied across run the file install.exe. This will install printer driver version 450. By running this file there is no need to run register.bat.

    You may need to rename the Amyuni Document converter to MYOB AO PDF Generator.

     

ITWorx_NZ's avatar
ITWorx_NZ
Trusted User
Hi, Mark. Yes, I did this. Made no difference. Works for a couple of hours, then stops with the same error. Next?
Mark_St's avatar
Mark_St
MYOB Staff
6 years ago

Hi IT_Worx_NZ,

 

From within Device and Printer, open the printer properties for the MYOB AO PDF Generator.

From the Advanced tab, remove all printer drivers, except version 450.

From within the Accountants Office folder in Windows Explorer, run register.bat.

 

If you need to remove Amyuni printer driver 450, you will need to re install it (article 32962 from the my.myob website has a copy of this driver version attached) and run the register.bat file, from within the Program Files(x86)\Accountants Office folder.

  • ITWorx_NZ's avatar
    ITWorx_NZ
    Trusted User
    6 years ago
    Okay, I'll give this a go and let you know. Finger crossed. :)
  • ITWorx_NZ's avatar
    ITWorx_NZ
    Trusted User
    6 years ago
    Hi, Mark. This almost worked - let me relate the tale. Firstly, you can't delete the drivers that way, you have to delete the Anyumi and MYOB PDF printers first or Windows won't delete the drivers. And you have to do it by going Control Panel/Devices and Printers, select any printer, then click Print server properties, click the Driver tab, click Change Driver Settings, then you can select and remove the driver. Once that was done, I ran the register.bat within the AO folder, and it did add the MYOB PDF printer back in - but it also put the 600 driver back too. *sigh* So, back to square one. Is there a way I can add the printers back in without that register.bat file?
    • Mark_St's avatar
      Mark_St
      MYOB Staff
      6 years ago

      Hi ITWorx_NZ

       

      The latest update of AO Classic does install the printer driver version 600.

      Please follow the Knowledge Base artilcle link below:

       

      http://help.myob.com/wiki/x/hAV3AQ

       

      This article has version 450 of the printer driver with instructions on how to install it.

       

      • ITWorx_NZ's avatar
        ITWorx_NZ
        Trusted User
        6 years ago
        Mark, we're going in circles. I said I did this already. Plus, the final step is to run register.bat, which reinstalls the v600 driver. Could it be because this PC is an Intel NUC? I've had some troubles with firmware on these things before...

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