Lodgement Error CMN.ATO.GEN.DUPLICATE ENTRY
We lodged a Company return initially with the incorrect TFN. When we realised the error, we checked the ATOPortal and noticed it still wasn't lodged so we changed the return and attempted to relodge...
Forum Discussion
Hi STAPIrma
Apologies for the delayed response.
The CMN.ATO.GEN.DUPLICATE ENTRY error gets triggered when the ATO rejects a return due to the return already lodged for a particular client for the same financial year.
This rejection is from the ATO's end and not triggered by the software - the ATO has detected an existing record on their end.
I'm not sure why the ATO would refer you to us, as generally with this rejection, clients are referred to the ATO to find out what record they have on their end and if a lodgment flag is present on the return.
Another way you can try, is to lodge an amendment with the correct TFN present on the front cover.
Regards,
Sandy
Client Support Representative
Hi there,
Is anyone still having issues with lodgement of transitional tax return for a company where the lodgement error code is : CMN.ATO.GEN.DUPLICATE.ENTRY
Did you end up finding a way to submit the return?
Cheers
Hi jct1
This error code means ATO has already received the return and their systems are rejecting it due to duplicate lodgement.
Please check on the ATO Portal or Contact ATO to see the status of the return if it is lodged.
Regards,
Syed
Client Support Representative
Thanks so much for your response Syed.
I called the ATO last week and also checked the ATO portal. They confirmed they have not received anything from their end and will escalate the matter.
Have you had any clients with similar issues in the past and would you mind advising if they managed to resolve this issue through some other avenues as the ATO advised they were not aware of this issue. So this does not provide too much comfort that this will be actioned anytime soon!
Cheers
Julie
Hi jct1
Generally, this would be due to duplicate lodgement. If ATO says they haven't received the return and it still gets rejected with the same error then we need to check few things.
I would advise calling MYOB Support so that they can check and advise the next steps.
Regards
Syed
Client Service Representative
