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STAPIrma's avatar
STAPIrma
Member
5 years ago

Lodgement Error CMN.ATO.GEN.DUPLICATE ENTRY

We lodged a Company return initially with the incorrect TFN.  When we realised the error, we checked the ATOPortal and noticed it still wasn't lodged so we changed the return and attempted to relodge...
jct1's avatar
jct1
Member
4 years ago

Thanks so much for your response Syed. 

 

I called the ATO last week and also checked the ATO portal. They confirmed they have not received anything from their end and will escalate the matter. 

 

Have you had any clients with similar issues in the past and would you mind advising if they managed to resolve this issue through some other avenues as the ATO advised they were not aware of this issue. So this does not provide too much comfort that this will be actioned anytime soon!

 

Cheers

Julie

Syed1's avatar
Syed1
MYOB Staff
4 years ago

Hi jct1​

 

Generally, this would be due to duplicate lodgement. If ATO says they haven't received the return and it still gets rejected with the same error then we need to check few things.

 

Regards

Syed

Client Service Representative

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