Forum Discussion

Kat123's avatar
Kat123
Contributing User
2 years ago

MYOB Tax is not loading through Live

we cannot access Live to do taxes? 
MattN's avatar
MattN
MYOB Staff

We are aware of an issue where customers pressing the LIVE button from Accountants Office or Accountants Enterprise will get the message "Uh Oh, the numbers don't add up".

 

Our team are aware of the issue, and working on it as we speak.

 

The issue is now listed on status.myob.com as well.

 

As a workaround for anyone encountering this - you can do the following:

 

  1. Open a browser tab
  2. visit partner.myob.com 
  3. log into with your my.YMOB login
  4. select your practice (ir required)

 

MattN's avatar
MattN
MYOB Staff
2 years ago

This issue should now be resolved.

 

You should now be able to connect to MYOB Practice using the Live button in AO/AE without getting an error.

 

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