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Hello MYOB Supporters,

Can anyone assist me on the error message attached.

I can't able to open when trying to login on an MYOB Business via https://www.myob.com/nz.

Much appreciate if anyone can assist me on this asap.

Thank you!

Erisam

Genreve_S
2 years ago
Hi Erisam_ataua,

Welcome to our Community forum. It appears the link you've shared directs to the MYOB NZ landing page. To access your file, you might need to visit app.myob.com instead. Regarding the screenshot, it's challenging to draw a definitive conclusion based solely on the error message.

If you're still encountering issues or if my understanding of your query is incorrect, please provide us with more details about your objective.

Feel free to reach out if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

5 Replies

Genreve_S
MYOB Moderator
2 years ago
Hi Erisam_ataua,

Welcome to our Community forum. It appears the link you've shared directs to the MYOB NZ landing page. To access your file, you might need to visit app.myob.com instead. Regarding the screenshot, it's challenging to draw a definitive conclusion based solely on the error message.

If you're still encountering issues or if my understanding of your query is incorrect, please provide us with more details about your objective.

Feel free to reach out if you need further assistance.

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve
Erika10
2 years ago
Hi,

Can someone please help me, Im trying to access Myob through this link app.myob.com but still im getting an error.
Earl_HD
MYOB Moderator
2 years ago
Hi Erika10,

Thanks for your post, and welcome to the Community Forum! If you encounter this issue, we recommend clearing your browser's cache and history to resolve it. If the problem continues, please attempt to log in using a different browser or device.

Please do let me know how you go on this.

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl
Erika10
2 years ago
Hi Earl,

Thank you for the quick response. I tried that now actually, but it didnt work. still not able tio log in.

Regards
Earl_HD
MYOB Moderator
2 years ago
Hi Erika10,

I've made backend changes, so before logging into app.myob.com, I suggest clearing your browser's cache and history once more. Also, use the same email address you use to log in here on the Community Forum.

If you're still experiencing issues, why not try our virtual assistant, MOCA? It's designed to handle more complex problems like this. You can interact with MOCA through myob.com/support for any questions or assistance you require. If MOCA can't resolve your issue, our live chat team is available to continue where MOCA left off.

Feel free to post again, we're happy to help!
Regards,
Earl