Sorry, email delivery was unsuccessful.

Hi Freddy21,

Thank you for sharing the information privately. Upon reviewing the email address you provided, it was indeed flagged as blacklisted on our end. I've made adjustments on the backend, so you should now be able to send emails without encountering any issues.

Feel free to post again, we're happy to help!

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Regards,
Earl

Hi Freddy21,

Thank you for your thorough post. I have sent you a private message to confirm the specific email address that is blacklisted, so we can update this in the backend system. Kindly check your inbox.

Looking forward to hearing from you soon!
Regards,
Earl

Thanks Earl :)

Hello Earl,

We seem to be having the same issues as Freddy regarding email delivery being unsuccessful for only one customer.

Could we get some help regarding the situation.

Kind Regards,

Hi Tejvir,

For matters related to checking if something is listed in our blacklist, it's best to reach out directly to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to access your account details and provide specific information regarding your request.

Regards,

Sai