Hi,
I have been sending invoices to this particular customer without any issues for many years. However, yesterday and today, when I sent the invoice, I received an email from MYOB stating: "Sorry, email delivery was unsuccessful", with the diagnostic code: rejected.
Could you help me to fix it?
Hey Support2025,
The email delivery error can definitely throw a spanner in the works, especially when things have been cruisin' along just fine. When you see that "email delivery was unsuccessful" message pop up with a diagnostic code like rejected, it usually means there might be an issue with the recipient's email. It could even be blacklisted on our end. The best way to get it sorted is to jump onto Live Chat through our virtual assistant, MOCA, so our team can take a proper look and see what's going on behind the scenes.
Cheers,
Doreen
