Forum Discussion

4 years ago

Undeliverable - email advising email delivery was unsuccessful

It is good that we are notified when an email has not been able to be delivered, but unless the customer uses an email address that equates to their Business Name it seems to be impossible to find out who the Customer is.

Eventually I printed our a Customer List Detail and exported to Excel then did a search. Could we please have the customer/purchaser name added to the sent email section which only includes the email address!!

Thanks

Juanita

juanitahunt
4 years ago
Thanks for your response, but we send invoices from another system and Debtor Statements from MYOB which doesn''t show details of the Debtor other than the email address in the 'Sent Emails'. If the email address doesnt reflect the business name'I don't know which Debtor's Statement was undeliverable as no details are displayed of the actual Debtor. I ended up doing a Customer Card List Details report, exported to Excel then did a search for the Undelivered email address.

Yanike_S
MYOB Staff
4 years ago
Hi juanitahunt

Thanks for your post.

You could also see your (un-)sent email in AccountRight in the Sent Emails tab:

You will then be able to click into the transaction to see the customer related to the undelivered email.
- juanitahunt
  4 years ago
  Thanks for your response, but we send invoices from another system and Debtor Statements from MYOB which doesn''t show details of the Debtor other than the email address in the 'Sent Emails'. If the email address doesnt reflect the business name'I don't know which Debtor's Statement was undeliverable as no details are displayed of the actual Debtor. I ended up doing a Customer Card List Details report, exported to Excel then did a search for the Undelivered email address.
  - Yanike_S
    MYOB Staff
    4 years ago
    Hi juanitahunt
    
    Thanks for the clarification. At this stage, we don't email out the customer's name in the undeliverable emails. I have passed your feedback on to the team.