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Fatima2's avatar
Fatima2
Experienced User
3 years ago
Solved

Email Undeliverable | Bouncing Back | Diagnostic Code Rejected

Emails sent from AccountRight are bouncing back from "bounce@apps.myob.com".

 

Email says " Sorry, email delivery was unsuccessful". Diagnostic-Code: rejected

 

This happened with a particular client suddenly.

 

Contacted the client to check with their IT department if Myob address is going to spam/junk, they reported all is clear on their end.

 

 

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Fatima2 


    Emails can bounce if the recipient marks the email as spam once and to avoid this from happening again, the system blacklists those emails. However, we have whitelisted them this time. Please let me know if they again bounce back again. 

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    • Fatima2's avatar
      Fatima2
      Experienced User
      3 years ago

      I attempted to send another email after you whitelisted the email address, however it still bounced back.

       

      Is there any other explanation for why this is happening?

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi Fatima2 


        Emails can bounce if the recipient marks the email as spam once and to avoid this from happening again, the system blacklists those emails. However, we have whitelisted them this time. Please let me know if they again bounce back again.