Forum Discussion

LyndaO's avatar
LyndaO
4 years ago

Invoice Bounced

Hello,

 

I have been attempting to send an invoice to a client so they can pay via credit card.  I have created the invoice, go to the "Send To" dropdown menu and select "Email".  I fill in correct email address, note et then press send.  I have had it bounce back several times now.

 

I have sent to this client previously.  Any assistance would be appreciated.

 

Many thanks,

Lynda

  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi LyndaO, 

     

    Thank you for your post. Can you please send me a private message with your product serial number and the email address that is being bounced back so I can take a look into this for you. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • LyndaO's avatar
    LyndaO
    4 years ago

    Hi Melisa - Thank you.  I did just get the solution and thank you for placing my client's email address on the white list so it does not get blocked again.  Many thanks.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    4 years ago

    Hi LyndaO, 

     

    Thank you for your post. Can you please send me a private message with your product serial number and the email address that is being bounced back so I can take a look into this for you. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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