Forum Discussion

Freddy21's avatar
Freddy21
Experienced Cover User
9 months ago

Sorry, email delivery was unsuccessful.

Hello,   We recently encountered an issue with sending an important statement to one of our regular email addresses via Outlook. Historically, we haven't faced any problems when sending invoices th...
  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi Freddy21,

    Thank you for sharing the information privately. Upon reviewing the email address you provided, it was indeed flagged as blacklisted on our end. I've made adjustments on the backend, so you should now be able to send emails without encountering any issues.

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl

Tejvir's avatar
Tejvir

Hello Earl,

 

We seem to be having the same issues as Freddy regarding email delivery being unsuccessful for only one customer.

 

Could we get some help regarding the situation.

 

Kind Regards,

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
2 months ago

Hi Tejvir,

 

For matters related to checking if something is listed in our blacklist, it's best to reach out directly to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They will be able to access your account details and provide specific information regarding your request.

 

Regards,

Sai

 

 

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