Forum Discussion

megTB's avatar
megTB
Experienced User
3 years ago

Items not able to be used or edited.

Since the rollover, I have a variety of items that will not appear on invoices and can not be edited. I constantly get the error message: 

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If the issue persists, contact MYOB support
Is there a fix to this or do I need to delete and start again? 
Thanks Meg
  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi megTB, 

     

    Thank you for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache > Sign back into your file. You should be able to delete the invoice now. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi megTB, 

     

    Thank you for your post. I've had a script run over your file that should resolve this, can you please sign out of your file > clear your browser cache > Sign back into your file. You should be able to delete the invoice now. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

    • megTB's avatar
      megTB
      Experienced User
      3 years ago

      Thank you! Can finally get those invoices up to date.

    • bca2154's avatar
      bca2154
      3 years ago

      Hi Melisa_D , I am having the same issue with my file (items not being able to be used in invoices or even opened from the Items page since the upgrade). May I please have the next steps/info you need from me, in order to get you to run the script over my file also? Thank you so much!

      • Yanike_S's avatar
        Yanike_S
        MYOB Staff
        3 years ago

        Hi bca2154 

         

        Thanks for your post. I have ran a script over your file with a serial number ending on 0191. Please sign out of your file, clear the cache and log in again. Let me know if that worked for you!

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