Creditors payments not able to be matched

Hi JoWood, 

Thanks for posting your concern in the forum. 

I'm sorry to hear about your difficulties. I understand how important it is that the transactions are matched with the bank feeds. I would suggest checking the payments made to make sure they are recorded in the right bank account, by doing a recap on those payments. If the transactions are recorded correctly but are still missing from the bank feeds matching window, I would suggest checking the Reconcile Accounts window, as we need to make sure that the transactions we are trying to match are not yet reconciled or marked checked in the Reconcile Accounts window (as this would hinder the transaction from showing up in the bank feeds window).

Let us know if you require any further assistance than this. We're happy to help.

Thanks,

Genreve 

Hi JoWood, 

Thank you for the response and the information provided so far. 

Generally, even if the transactions are not reconciled yet, if the transaction is marked check in the Reconcile Accounts window, will not appear while matching bank feeds. May I also confirm if the transactions in the Reconcile Accounts window are marked checked. 

We look forward to your response. 

Thanks,

Genreve

They are not checked in the Reconciliation Accounts window

Hi JoWood, 

Thanks for your response and the information you've shared so far. 

To investigate this further, may I collect screenshots of the invoice, payment recap, Reconcile Accounts window, and Bank Feeds window?

We look forward to your response. 

Thanks,

Genreve

Hi JoWood, 

I hope you are well today. We haven't received any response from you on Friday. If you require any further assistance, feel free to post screenshots previously mentioned, we're happy to help. 

Thanks,

Genreve

Hi

I have attached screen shots, if they are not showing what you need, please let me know.

There are no invoices showing up to be matched since September

Thank you for your assistance so far

Hi JoWood, 

Thanks for the response and the screenshots you've attached. 

Based on your last screenshot in the Bank Transactions window? The transaction with the amount of $279.48 is missing from the left side of the screen. In the Bank Transactions screen, the left side is the bank feeds sent by the bank while the right side is ledger recorded transactions. In my understanding, since the $279.48 is not on the left side of the screen, it's likely that the bank transaction didn't happen in real life or that there was an issue with the bank feed when this was sent. May I confirm if your actual bank statement has a $279.48 transaction on 27/10/2023?

We look forward to your response. 

Thanks,
Genreve