Forum Discussion

JoWood's avatar
JoWood
Experienced User
9 months ago

Creditors payments not able to be matched

I have made various payments in October and they are showing in my bank transactions, but when I try to match them, there is nothing showing for the whole month of October.  How can I fix this?

  • JoWood's avatar
    JoWood
    9 months ago

    Hi Genreve

     

    Thank you so much for your assistance.

     

    I figured it out...... I had processed payment to the wrong bank account. Once I had changed this, they were all showing up.

     

     

9 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator

    Hi JoWood


    Thanks for posting your concern in the forum. 

     

    I'm sorry to hear about your difficulties. I understand how important it is that the transactions are matched with the bank feeds. I would suggest checking the payments made to make sure they are recorded in the right bank account, by doing a recap on those payments. If the transactions are recorded correctly but are still missing from the bank feeds matching window, I would suggest checking the Reconcile Accounts window, as we need to make sure that the transactions we are trying to match are not yet reconciled or marked checked in the Reconcile Accounts window (as this would hinder the transaction from showing up in the bank feeds window).

     

    Let us know if you require any further assistance than this. We're happy to help.

     

    Thanks,

    Genreve 

    • JoWood's avatar
      JoWood
      Experienced User
      Hi Genreve
       
      Thank you for getting back to me.
       
      All invoices were processed correctly and are showing in the bank feeds, but are not there when I try to match them.
       
      Upon checking the reconciliation, it shows that they haven't been reconciled.
      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator

        Hi JoWood

         

        Thank you for the response and the information provided so far. 

         

        Generally, even if the transactions are not reconciled yet, if the transaction is marked check in the Reconcile Accounts window, will not appear while matching bank feeds. May I also confirm if the transactions in the Reconcile Accounts window are marked checked. 

         

        We look forward to your response. 

         

        Thanks,

        Genreve