Forum Discussion

JoWood's avatar
JoWood
Experienced User
2 years ago
Solved

Creditors payments not able to be matched

I have made various payments in October and they are showing in my bank transactions, but when I try to match them, there is nothing showing for the whole month of October.  How can I fix this?
  • JoWood's avatar
    JoWood
    2 years ago

    Hi Genreve

     

    Thank you so much for your assistance.

     

    I figured it out...... I had processed payment to the wrong bank account. Once I had changed this, they were all showing up.

     

     

JoWood's avatar
JoWood
Experienced User
2 years ago
Hi Genreve
 
Thank you for getting back to me.
 
All invoices were processed correctly and are showing in the bank feeds, but are not there when I try to match them.
 
Upon checking the reconciliation, it shows that they haven't been reconciled.
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi JoWood, 

 

Thank you for the response and the information provided so far. 

 

Generally, even if the transactions are not reconciled yet, if the transaction is marked check in the Reconcile Accounts window, will not appear while matching bank feeds. May I also confirm if the transactions in the Reconcile Accounts window are marked checked. 

 

We look forward to your response. 

 

Thanks,

Genreve

 

  • JoWood's avatar
    JoWood
    Experienced User
    2 years ago

    They are not checked in the Reconciliation Accounts window

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      2 years ago

      Hi JoWood, 

       

      Thanks for your response and the information you've shared so far. 

       

      To investigate this further, may I collect screenshots of the invoice, payment recap, Reconcile Accounts window, and Bank Feeds window?

       

      We look forward to your response. 

       

      Thanks,

      Genreve

       

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        2 years ago

        Hi JoWood, 

         

        I hope you are well today. We haven't received any response from you on Friday. If you require any further assistance, feel free to post screenshots previously mentioned, we're happy to help. 


        Thanks,

        Genreve

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