Forum Discussion

Erisam_ataua's avatar
Erisam_ataua
8 months ago

Sorry, we weren't able to load this page

Hello MYOB Supporters,    Can anyone assist me on the error message attached.   I can't able to open when trying to login on an MYOB Business via https://www.myob.com/nz.   Much appreciate if a...
  • Genreve_S's avatar
    Genreve_S
    8 months ago

    Hi Erisam_ataua, 

     

    Welcome to our Community forum. It appears the link you've shared directs to the MYOB NZ landing page. To access your file, you might need to visit app.myob.com instead. Regarding the screenshot, it's challenging to draw a definitive conclusion based solely on the error message.

     

    If you're still encountering issues or if my understanding of your query is incorrect, please provide us with more details about your objective.

     

    Feel free to reach out if you need further assistance.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

     

    Thanks,
    Genreve 

     

     

Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi Erisam_ataua, 

 

Welcome to our Community forum. It appears the link you've shared directs to the MYOB NZ landing page. To access your file, you might need to visit app.myob.com instead. Regarding the screenshot, it's challenging to draw a definitive conclusion based solely on the error message.

 

If you're still encountering issues or if my understanding of your query is incorrect, please provide us with more details about your objective.

 

Feel free to reach out if you need further assistance.

 

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

 

Thanks,
Genreve 

 

 

Erika10's avatar
Erika10
8 months ago

Hi,

 

Can someone please help me, Im trying to access Myob through this link app.myob.com but still im getting an error. 

 

 

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    8 months ago

    Hi Erika10,

    Thanks for your post, and welcome to the Community Forum! If you encounter this issue, we recommend clearing your browser's cache and history to resolve it. If the problem continues, please attempt to log in using a different browser or device.

     

    Please do let me know how you go on this.


    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    Regards,
    Earl

    • Erika10's avatar
      Erika10
      8 months ago

      Hi Earl,

       

      Thank you for the quick response. I tried that now actually, but it didnt work. still not able tio log in.

       

      Regards

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        8 months ago

        Hi Erika10,

        I've made backend changes, so before logging into app.myob.com, I suggest clearing your browser's cache and history once more. Also, use the same email address you use to log in here on the Community Forum.
         

        If you're still experiencing issues, why not try our virtual assistant, MOCA? It's designed to handle more complex problems like this. You can interact with MOCA through myob.com/support for any questions or assistance you require. If MOCA can't resolve your issue, our live chat team is available to continue where MOCA left off.

        Feel free to post again, we're happy to help!
        Regards,
        Earl

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